Payment, Settlement & Promotional Policy

This Payment, Settlement & Promotional Policy (“Policy”) governs all financial transactions conducted through the LOOKS Platform.

This Policy applies to

• Customers
• Business Owners
• Online Payments
• Promotional Campaigns
• Payment Settlements
• Refund Processing

By using the LOOKS Platform, you acknowledge and agree to this Policy.

The purpose of this Policy is to

• Ensure secure payment processing.
• Establish transparent settlement procedures.
• Protect Customers and Business Owners.
• Prevent fraudulent transactions.
• Define promotional reimbursement rules.
• Maintain financial transparency across the Platform.

LOOKS enables Customers to pay for eligible services through secure online payment methods available on the Platform.

Payments may be processed using

• Debit Cards
• Credit Cards
• Mobile Wallets
• Bank Transfers
• Digital Payment Gateways
• Other payment methods introduced by LOOKS from time to time.

All payments are processed through authorized payment service providers.

LOOKS does not store complete payment card information on its own servers.

By submitting payment through the Platform, the Customer authorizes LOOKS and its payment service providers to:

• Verify payment information.
• Process payment transactions.
• Collect applicable charges.
• Process refunds where approved.
• Prevent fraudulent transactions.

Transactions may be declined where fraud prevention measures are triggered.

Following successful payment, Customers will receive confirmation through one or more of the following:

• Mobile Application
• Email
• SMS
• Push Notification

Business Owners will receive booking notifications through the Business Portal.

Payments received from Customers are collected by LOOKS and subsequently settled to Business Owners.

Settlement shall be made according to the settlement schedule determined by LOOKS.

Settlement timing may depend on

• Completion of the appointment.
• Successful payment verification.
• Refund eligibility period.
• Fraud review.
• Banking processes.
• Regulatory requirements.

LOOKS reserves the right to modify settlement schedules with reasonable notice.

Business Owners must provide

• Accurate bank account details.
• Account holder information.
• Any additional information reasonably required for payment processing.

Business Owners are responsible for ensuring settlement information remains current.

LOOKS shall not be responsible for failed or delayed settlements caused by incorrect banking information.

LOOKS may temporarily delay or withhold settlement where reasonably necessary.

Examples include

• Fraud investigations.
• Chargebacks.
• Payment disputes.
• Suspicious activity.
• Regulatory investigations.
• Court orders.
• Outstanding policy violations.
• Duplicate transactions.
• Technical verification.

Settlement shall resume once the relevant matter has been resolved.

LOOKS may introduce promotional campaigns to encourage bookings and increase business visibility.

Campaigns may include

• Percentage discounts.
• Fixed-value discounts.
• Cashback offers.
• Referral rewards.
• Seasonal promotions.
• Limited-time offers.
• Loyalty rewards.
• First-time customer offers.

Participation may be automatic or subject to eligibility requirements determined by LOOKS.

LOOKS may, from time to time, offer Customers promotional discounts on eligible services.

Where a promotional campaign applies

• Customers may receive discounts, including promotional offers of up to ten percent (10%) or any other amount determined by LOOKS.
• Unless expressly stated otherwise, the promotional discount shall be funded by LOOKS and not deducted from the Business Owner’s eligible service revenue.
• Business Owners will receive settlement in accordance with the applicable promotional campaign terms, subject to verification and successful completion of the appointment.

LOOKS reserves the absolute right to

• Introduce promotions.
• Modify promotional values.
• Change eligibility criteria.
• Limit promotions to selected businesses or services.
• Suspend promotions.
• Withdraw promotions.
• Discontinue promotional reimbursement.

No Business Owner shall acquire any vested right to continued participation in promotional campaigns.

Customers and Business Owners shall not

• Create fake accounts.
• Generate artificial bookings.
• Misuse referral programs.
• Manipulate promotional campaigns.
• Obtain discounts fraudulently.
• Collude to exploit Platform promotions.

LOOKS reserves the right to

• Cancel bookings.
• Recover promotional benefits.
• Suspend accounts.
• Withhold settlements.
• Permanently terminate Platform access.

A payment may fail due to

• Insufficient funds.
• Banking restrictions.
• Payment gateway failure.
• Incorrect payment information.
• Fraud prevention systems.
• Expired payment methods.

A failed payment does not constitute a confirmed booking.

Where a Client disputes a payment through their financial institution:

• LOOKS may suspend settlement.
• LOOKS may request supporting documentation.
• Business Owners shall cooperate with investigations.
• Fraudulent chargebacks may result in Customer account suspension.

LOOKS reserves the right to recover amounts where permitted by applicable law.

Business Owners remain solely responsible for

• Tax registration.
• Tax reporting.
• Tax payment.
• Compliance with applicable tax laws.

LOOKS may collect or withhold taxes where required by law.

All payments shall be processed in the currency displayed on the Platform.

Where LOOKS expands internationally, additional currencies may become available.

LOOKS shall not be responsible for currency conversion charges imposed by financial institutions.

LOOKS implements commercially reasonable safeguards to protect payment information, including:

• SSL/TLS encryption.
• Secure payment gateways.
• Fraud detection systems.
• Access controls.
• Transaction monitoring.

While LOOKS takes reasonable measures to secure payment information, no electronic payment system can be guaranteed to be completely secure.

LOOKS may maintain transaction records for

• Payment verification.
• Refund processing.
• Fraud investigations.
• Regulatory compliance.
• Customer support.
• Financial reporting.

Business Owners are encouraged to maintain independent financial records for their own accounting and tax purposes.

LOOKS reserves the right to introduce additional commercial services, including but not limited to:

• Subscription plans.
• Featured business listings.
• Sponsored placements.
• Premium analytics.
• Advertising services.
• Booking management tools.
• Marketing packages.
• Business insights.
• AI-powered business solutions.

Any future commercial services shall be subject to separate pricing or additional terms where applicable.

LOOKS reserves the right to amend this Policy from time to time.

Updated versions shall become effective upon publication on the Platform unless otherwise specified.

Continued use of the Platform constitutes acceptance of the updated Policy.

Questions regarding this Policy may be submitted through the official LOOKS support channels available on the Platform.

Effective Date

This Payment, Settlement & Promotional Policy becomes effective upon publication on the LOOKS Platform and remains in effect until amended or replaced.

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