Legal/Business Terms
Business Owner Terms & Conditions
Effective date: 20-Jul-2026
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1. Introduction
Welcome to LOOKS.
LOOKS ("LOOKS", "Company", "Platform", "we", "our", or "us") is a digital beauty and wellness marketplace that connects customers with independent beauty and wellness businesses through its website, mobile applications, and related digital services (collectively, the "Platform").
The Platform enables registered businesses to showcase their services, receive online appointments, manage bookings, communicate with customers, and receive payments for services booked through LOOKS.
These Business Owner Terms & Conditions ("Terms") govern the relationship between LOOKS and every registered business that uses the Platform.
By creating a Business Account, submitting your business for verification, listing services, accepting appointments, or otherwise using the Platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.
If you do not agree with these Terms, you must not register or continue using the Platform.
2. Definitions
For these Terms, the following definitions shall apply
Business Owner means any individual, sole proprietor, partnership, company, clinic, salon, spa, studio, or other legal entity registered on LOOKS to provide beauty or wellness services.
Customer means an individual who uses the Platform to discover, book, purchase, or review beauty or wellness services.
Business Account means the registered account created by a Business Owner on the Platform.
Business Portal means the administrative dashboard provided by LOOKS through which Business Owners manage appointments, services, staff, schedules, pricing, and business information.
Booking means an appointment requested by a Customer through the Platform.
Confirmed Booking means a booking that has been accepted through the Business Portal.
Completed Appointment means a booking that has been successfully fulfilled by the Business Owner.
Platform means the LOOKS website, mobile applications, software, APIs, business portal, and all associated digital services operated by LOOKS.
Services means all beauty, wellness, personal care, aesthetic, grooming, spa, tattoo, bridal, or related services offered by Business Owners through the Platform.
Content includes photographs, videos, logos, trademarks, descriptions, pricing, customer reviews, ratings, promotional material, and all other information uploaded to the Platform.
3. Acceptance of these Terms
By selecting "I Agree", clicking "Accept & Continue", creating a Business Account, or otherwise accessing or using the Platform, you confirm that:
- You have read these Terms in full.
- You understand these Terms.
- You accept these Terms without limitation or qualification.
- You have the legal authority to bind the business you represent.
- You agree to comply with all applicable laws and regulations.
Your electronic acceptance constitutes a legally binding agreement and has the same legal effect as a handwritten signature to the fullest extent permitted under applicable law.
4. Eligibility
To register as a Business Owner on LOOKS, you must
- Be at least eighteen (18) years of age or the age of majority under applicable law.
- Be legally authorized to operate the business you register.
- Possess all licenses, registrations, approvals, and permits required for the services you provide.
- Provide complete, accurate, and truthful information during registration.
- Agree to maintain compliance with these Terms throughout your use of the Platform.
LOOKS reserves the right to reject any application that does not meet its eligibility requirements.
5. Business Registration
To access the Business Portal, you must create a Business Account by providing information requested by LOOKS, including but not limited to:
- Business name
- Owner or authorized representative details
- Contact information
- Business address
- Business location
- Operating hours
- Services offered
- Pricing
- Staff information (where applicable)
- Payment and settlement details
You represent and warrant that all information provided is complete, accurate, and current.
Providing false, misleading, or fraudulent information may result in immediate suspension or permanent removal from the Platform.
6. Business Verification
To protect Customers and maintain the integrity of the Platform, LOOKS may require verification of every Business Owner before publishing a business profile.
Verification may include
- Physical location verification.
- Confirmation of business ownership.
- Verification of contact information.
- Verification of operating hours.
- Inspection of publicly available information.
- Requests for supporting documentation where necessary.
Submission for verification does not guarantee approval.
LOOKS may approve, reject, suspend, or revoke verification at its sole discretion.
7. Business Account Security
Business Owners are responsible for maintaining the confidentiality of their login credentials.
You agree to
- Keep your password secure.
- Prevent unauthorized access.
- Notify LOOKS immediately of any suspected unauthorized use.
- Accept responsibility for all activities conducted through your Business Account unless resulting solely from LOOKS' negligence.
LOOKS shall not be liable for losses resulting from your failure to maintain account security.
8. Business Profile Management
Business Owners may create and manage their business profile through the Business Portal.
You are responsible for ensuring that your profile accurately reflects your business, including:
- Business description
- Services
- Pricing
- Operating hours
- Staff availability
- Contact information
- Business photographs
- Promotional offers
Business information must remain current at all times.
LOOKS may remove outdated, inaccurate, misleading, or inappropriate information without prior notice.
9. Service Listings
Business Owners may publish services offered through their business.
Each listing must accurately describe
- Service name
- Duration
- Price
- Category
- Availability
- Terms applicable to the service
Business Owners shall not advertise services they are unable or unwilling to provide.
LOOKS reserves the right to edit, reject, suspend, or remove any listing that violates these Terms or may negatively affect customer experience.
10. Business Content
Business Owners retain ownership of the original content they upload.
By uploading any content to the Platform, you grant LOOKS a worldwide, non-exclusive, royalty-free, transferable license to:
- Display
- Publish
- Reproduce
- Store
- Modify for formatting purposes
- Distribute
- Promote
such content for operating, improving, and marketing the Platform.
Business Owners warrant that
- They own the uploaded content or possess all necessary rights and permissions.
- Uploaded content does not infringe any intellectual property rights.
- Uploaded content complies with applicable laws.
12. Future Platform Features
LOOKS continuously improves its Platform.
Business Owners acknowledge that LOOKS may introduce additional features, including but not limited to:
- Premium business profiles
- Featured listings
- Sponsored placements
- Subscription plans
- Loyalty programs
- Gift cards
- Membership programs
- Advertising services
- Business analytics
- AI-powered recommendations
- Customer engagement tools
The introduction of new features may be subject to additional terms and conditions.
13. Appointment Booking
LOOKS provides a digital booking system that enables Customers to browse available services, select their preferred Business, choose an available date and time, and submit an appointment request through the Platform.
A booking request does not constitute a confirmed appointment until it has been accepted through the Business Portal or automatically confirmed according to the Business Owner's booking preferences.
Business Owners acknowledge that LOOKS may implement automated booking features to improve customer experience. Such features shall remain subject to the Business Owner's configured availability and scheduling preferences.
14. Appointment Confirmation
Business Owners are responsible for reviewing all incoming booking requests through the Business Portal.
Business Owners agree to
- Confirm appointments promptly.
- Decline appointments only where reasonably necessary.
- Ensure staff availability before confirming appointments.
- Honor all confirmed appointments.
- Notify Customers immediately if any unforeseen circumstances affect a confirmed booking.
LOOKS may monitor response times and booking acceptance rates as part of its service quality standards.
Repeated failure to respond to booking requests may affect the visibility of the Business on the Platform and may result in account review.
15. Appointment Cancellation
LOOKS maintains a standardized cancellation policy to ensure fairness for both Customers and Business Owners.
Customers may cancel appointments in accordance with the cancellation policy displayed at the time of booking.
LOOKS reserves the right to determine, modify, or update cancellation policies at its sole discretion.
Business Owners shall not independently override or modify the Platform's cancellation policy unless expressly authorized by LOOKS.
LOOKS may cancel appointments in circumstances including, but not limited to:
- Suspected fraudulent activity.
- Duplicate bookings.
- Technical system errors.
- Force majeure events.
- Business unavailability.
- Customer safety concerns.
- Violations of these Terms.
LOOKS shall not be liable for losses resulting from the cancellation of appointments made in accordance with these Terms.
16. Appointment Rescheduling
Customers may request to reschedule appointments through the Platform, subject to availability and the applicable rescheduling policy.
Business Owners agree to reasonably accommodate rescheduling requests where operationally possible.
LOOKS reserves the right to establish
- Rescheduling time limits.
- Frequency of rescheduling requests.
- Eligibility requirements.
- Restrictions during promotional campaigns.
Business Owners shall promptly review rescheduling requests submitted through the Platform.
17. Customer No-Show Policy
A Customer shall be considered a "No-Show" if the Customer fails to attend a confirmed appointment without providing cancellation in accordance with the applicable cancellation policy.
Business Owners must report Customer No-Shows through the Business Portal.
Repeated No-Shows by a Customer may result in actions including:
- Warning notifications.
- Temporary booking restrictions.
- Permanent suspension of Customer booking privileges.
- Additional verification for future bookings.
LOOKS reserves the right to amend the No-Show Policy at any time.
18. Business-Initiated Cancellations
Business Owners should avoid cancelling confirmed appointments except where absolutely necessary.
Where cancellation becomes unavoidable, Business Owners agree to:
- Notify Customers immediately.
- Provide an explanation where appropriate.
- Offer alternative appointment times where reasonably possible.
Repeated cancellations initiated by a Business Owner may negatively affect:
- Search ranking.
- Platform visibility.
- Customer confidence.
- Business verification status.
LOOKS reserves the right to suspend businesses that repeatedly cancel confirmed appointments without reasonable justification.
19. Customer Arrival and Late Arrival
Customers are expected to arrive at their scheduled appointment time.
Business Owners may allow a reasonable grace period for late arrivals.
Where a Customer arrives excessively late, the Business Owner may:
- Shorten the appointment.
- Reschedule the appointment.
- Cancel the appointment where necessary.
Business Owners shall exercise reasonable discretion while maintaining fairness to subsequent Customers.
20. Payments
LOOKS provides secure online payment facilities for appointments booked through the Platform.
Customers shall make payment through the payment methods made available by LOOKS.
Business Owners acknowledge that
- Payments are processed through authorized payment service providers.
- LOOKS may introduce additional payment methods from time to time.
- Payment processing is subject to banking and payment network regulations.
Business Owners shall not encourage Customers to circumvent the Platform's payment process for appointments originating through LOOKS.
21. Settlement of Payments
Payments collected from Customers shall be held and processed by LOOKS before settlement to the respective Business Owner.
Settlement shall be made in accordance with the applicable settlement schedule established by LOOKS.
LOOKS reserves the right to delay or withhold settlement where necessary, including but not limited to circumstances involving:
- Fraud investigations.
- Chargebacks.
- Payment disputes.
- Refund requests.
- Regulatory requirements.
- Technical verification.
- Violations of these Terms.
Business Owners shall provide accurate banking and payment information for settlement purposes.
LOOKS shall not be responsible for delays arising from inaccurate banking information provided by the Business Owner.
22. Platform Fees
At the Effective Date of these Terms, LOOKS does not charge commission on completed appointments.
LOOKS reserves the right to introduce platform fees, subscription plans, transaction fees, premium services, advertising packages, or other commercial offerings in the future.
Business Owners shall receive reasonable notice before any such fees become applicable.
Continued use of the Platform following such notice shall constitute acceptance of the revised commercial terms.
23. Promotional Campaigns
LOOKS may organize promotional campaigns to encourage customer engagement and increase bookings for participating Business Owners.
Participation in promotional campaigns may be subject to eligibility requirements established by LOOKS.
LOOKS reserves the right to determine
- Campaign duration.
- Eligibility criteria.
- Participating businesses.
- Eligible services.
- Promotional value.
- Campaign conditions.
Business Owners agree to cooperate with LOOKS in administering promotional campaigns.
24. 10% Promotional Discount
During eligible promotional campaigns, LOOKS may offer Customers a promotional discount of up to ten percent (10%) on qualifying services booked through the Platform.
Where such promotion applies
- The promotional discount shall be funded and reimbursed by LOOKS.
- The Business Owner shall receive the full eligible service value in accordance with the applicable campaign terms and settlement process.
- Reimbursement shall be subject to successful completion of the appointment, verification procedures, and compliance with these Terms.
LOOKS reserves the absolute right, at its sole discretion, to:
- Introduce promotional discounts.
- Modify promotional percentages.
- Change campaign eligibility.
- Suspend promotional campaigns.
- Discontinue promotional campaigns.
- Withdraw promotional reimbursement at any time without prior notice.
Nothing contained in these Terms shall obligate LOOKS to continue any promotional campaign for any specified period.
25. Refund Policy
Refund requests shall be managed in accordance with the LOOKS Refund and Cancellation Policy.
LOOKS reserves the right to investigate refund requests prior to approval.
Refunds may be approved where appropriate, including circumstances involving:
- Duplicate payments.
- Technical payment errors.
- Business cancellation.
- Services not provided.
- Fraudulent transactions.
LOOKS may request supporting documentation before processing refunds.
26. Payment Disputes
Where a payment dispute arises, LOOKS may temporarily suspend settlement until the matter has been investigated.
Business Owners agree to cooperate fully during dispute investigations.
LOOKS reserves the right to request documentation, appointment records, communications, photographs, invoices, or any other information reasonably required to resolve the dispute.
The determination made by LOOKS following its investigation shall be final for the purposes of Platform administration, without prejudice to any legal rights either party may have under applicable law.
27. Taxes
Business Owners are solely responsible for determining, collecting, reporting, and remitting any taxes, duties, levies, or governmental charges applicable to their business operations.
Where required by applicable law, LOOKS may collect, withhold, report, or remit taxes on behalf of Business Owners.
Business Owners remain responsible for compliance with all applicable tax laws and regulations.
28. Fraud Prevention
LOOKS maintains fraud prevention measures to protect Customers and Business Owners.
LOOKS reserves the right to investigate suspected fraudulent activity, including but not limited to:
- Fake bookings.
- Payment fraud.
- Identity fraud.
- Chargeback abuse.
- Promotional abuse.
- Artificial appointment generation.
- Suspicious account activity.
LOOKS may suspend accounts or withhold settlements during investigations where reasonably necessary.
29. Business Responsibilities
Business Owners are responsible for delivering high-quality beauty and wellness services to Customers booked through the Platform.
By using LOOKS, you agree to
- Deliver services professionally and ethically.
- Maintain accurate business information at all times.
- Ensure all advertised services are available unless otherwise indicated.
- Maintain updated staff schedules and appointment availability.
- Respond promptly to customer inquiries and appointment requests.
- Honor confirmed appointments whenever reasonably possible.
- Treat Customers respectfully and without discrimination.
- Comply with all applicable laws, regulations, and professional standards.
Business Owners remain solely responsible for the operation and management of their businesses.
30. Service Standards
Business Owners shall ensure that all services offered through the Platform meet acceptable professional standards.
Business Owners agree that
- Services shall be performed with reasonable care and skill.
- Qualified personnel shall perform specialized services.
- Products used shall be safe and legally permitted.
- Service descriptions shall accurately represent the actual services delivered.
- Customers shall not be misled through false advertising or exaggerated claims.
LOOKS reserves the right to review service quality and investigate complaints.
31. Hygiene, Health & Safety
Business Owners acknowledge that hygiene and customer safety are fundamental requirements for participation on the Platform.
Business Owners agree to
- Maintain clean and sanitary business premises.
- Properly disinfect tools and equipment between Customers.
- Follow applicable health, hygiene, and sanitation regulations.
- Use safe and genuine beauty products.
- Ensure staff maintain appropriate personal hygiene.
- Dispose of waste materials safely.
- Immediately report any incident that could affect customer safety.
Failure to comply with hygiene requirements may result in immediate suspension from the Platform.
32. Professional Qualifications
Business Owners represent that they possess, or employ personnel possessing, the qualifications, experience, certifications, or licenses required by applicable law to perform the services advertised.
LOOKS may request supporting documentation at any time.
Failure to provide requested documentation may result in suspension or removal of the Business Account.
33. Aesthetic & Medical Treatment Disclaimer
Business Owners offering aesthetic, cosmetic, skin care, laser, tattoo, semi-medical, or similar treatments acknowledge that they are solely responsible for:
- Conducting customer consultations.
- Assessing treatment suitability.
- Obtaining informed customer consent where required.
- Explaining risks and expected outcomes.
- Providing appropriate aftercare instructions.
LOOKS does not provide medical advice and shall not be considered a healthcare provider.
Customers acknowledge that all treatment-related decisions are made solely between the Customer and the Business Owner.
34. Customer Communication
Business Owners shall communicate with Customers in a professional, courteous, and respectful manner.
Business Owners shall not
- Use abusive or offensive language.
- Harass Customers.
- Send unsolicited marketing outside the Platform where prohibited by law.
- Misrepresent appointment information.
- Pressure Customers to make purchases unrelated to their booking.
LOOKS reserves the right to monitor customer complaints relating to communications.
35. Customer Reviews & Ratings
Following the completion of an appointment, Customers may submit ratings and reviews regarding their experience.
Reviews contribute to transparency and assist future Customers in making informed decisions.
Business Owners acknowledge that
- Ratings may affect search visibility.
- Reviews may be displayed publicly.
- LOOKS may use review data to improve Platform quality.
Business Owners may not demand removal of genuine customer reviews solely because they are unfavorable.
36. Review Moderation
LOOKS reserves the right to review, edit, reject, or remove any review that:
- Is fraudulent.
- Contains abusive language.
- Includes hate speech or discrimination.
- Contains defamatory statements.
- Includes false allegations.
- Contains spam or promotional content.
- Violates applicable laws.
- Violates LOOKS Community Standards.
The decision of LOOKS regarding moderation of reviews shall be final for Platform purposes.
37. Business Ranking
LOOKS may determine the order in which businesses appear on the Platform using proprietary algorithms.
Ranking factors may include
- Customer ratings.
- Customer reviews.
- Appointment completion rate.
- Response time.
- Cancellation rate.
- Business verification.
- Profile completeness.
- Appointment availability.
- Customer satisfaction.
- Promotional participation.
- Platform activity.
- Other quality indicators determined by LOOKS.
Business Owners acknowledge that search rankings may change at any time.
38. Marketing & Promotional Rights
Business Owners grant LOOKS permission to use their publicly available business information for promotional purposes.
This includes
- Business name.
- Business logo.
- Business photographs.
- Service images.
- Promotional videos.
- Customer ratings.
- Customer testimonials.
- Business descriptions.
- Promotional campaigns.
Marketing channels may include
- Website.
- Mobile Application.
- Meta platforms.
- Instagram.
- Facebook.
- TikTok.
- Snapchat.
- Google.
- YouTube.
- Email campaigns.
- SMS campaigns.
- Push notifications.
- Outdoor advertising.
- Print media.
- Public relations campaigns.
No additional royalty or compensation shall be payable for such promotional use unless expressly agreed in writing.
39. Intellectual Property
All intellectual property rights relating to the LOOKS Platform, including but not limited to software, trademarks, logos, branding, graphics, interfaces, designs, databases, and source code, remain the exclusive property of LOOKS or its licensors.
Nothing contained in these Terms transfers ownership of LOOKS intellectual property to any Business Owner.
Business Owners shall not
- Copy Platform content.
- Reverse engineer the Platform.
- Modify Platform software.
- Create derivative works.
- Use LOOKS branding without prior written permission.
40. Business Content
Business Owners retain ownership of content uploaded to the Platform.
However, by uploading any content, the Business Owner grants LOOKS a worldwide, royalty-free, non-exclusive license to:
- Store.
- Display.
- Publish.
- Translate.
- Resize.
- Reproduce.
- Promote.
- Archive.
such content for the operation and promotion of the Platform.
Business Owners warrant that all uploaded content is owned by them or used with appropriate authorization.
41. Data Protection & Privacy
Business Owners shall handle customer information responsibly and in accordance with applicable data protection laws.
Business Owners agree
- Not to sell customer information.
- Not to disclose customer information without authorization.
- To use customer information solely for appointment-related purposes.
- To maintain appropriate security measures.
- To report any suspected data breach to LOOKS without unreasonable delay.
LOOKS reserves the right to investigate any misuse of customer information.
42. Confidential Information
Business Owners shall keep confidential all non-public information received through the Platform, including customer information, payment information, business analytics, operational procedures, and any proprietary information belonging to LOOKS.
This obligation shall survive termination of the Business Account.
43. Prohibited Activities
Business Owners shall not
- Provide false information.
- Manipulate ratings or reviews.
- Generate fake appointments.
- Submit fraudulent transactions.
- Circumvent the Platform payment process.
- Encourage Customers to cancel Platform bookings in order to transact directly.
- Use automated software to interfere with Platform operations.
- Upload malware or malicious code.
- Infringe intellectual property rights.
- Offer illegal products or services.
- Discriminate against Customers.
- Engage in deceptive or misleading business practices.
Violation of this Section may result in immediate suspension or permanent termination.
44. Platform Availability
LOOKS will use commercially reasonable efforts to maintain Platform availability.
However, uninterrupted availability cannot be guaranteed.
Temporary interruptions may occur due to
- Scheduled maintenance.
- Security updates.
- Technical failures.
- Internet disruptions.
- Third-party service failures.
- Force majeure events.
LOOKS shall not be liable for losses resulting from temporary Platform unavailability.
45. Technology Platform Disclaimer
LOOKS operates solely as a digital technology marketplace facilitating the discovery, booking, payment, and management of beauty and wellness services.
LOOKS is not
- A beauty salon.
- A spa.
- A medical provider.
- A cosmetic clinic.
- A tattoo studio.
- An employer of Business Owners.
- An agent of the Business Owner.
Business Owners operate independently and remain solely responsible for the services they provide.
46. Limitation of Liability
To the fullest extent permitted by applicable law, LOOKS shall not be liable for:
- The quality or outcome of services.
- Customer dissatisfaction.
- Allergic reactions.
- Medical complications.
- Property damage.
- Personal injury.
- Loss of business.
- Loss of revenue.
- Indirect, incidental, consequential, or punitive damages.
- Disputes arising between Customers and Business Owners.
Business Owners acknowledge that LOOKS merely facilitates bookings and payments and does not supervise or control the delivery of services.
47. Indemnification
Business Owners agree to indemnify, defend, and hold harmless LOOKS, its directors, officers, employees, affiliates, licensors, agents, and representatives from any claims, liabilities, losses, damages, costs, penalties, expenses, or legal fees arising from:
- The Business Owner’s services.
- Negligence.
- Breach of these Terms.
- Violation of applicable laws.
- Infringement of intellectual property rights.
- Customer claims relating to services performed.
- Misrepresentation of business information.
This indemnity shall survive termination of these Terms.
48. Account Suspension
LOOKS is committed to maintaining a safe, reliable, and trustworthy marketplace for both Customers and Business Owners.
LOOKS reserves the right, at its sole discretion, to temporarily suspend a Business Account without prior notice where it reasonably believes that the Business Owner has:
- Violated these Terms & Conditions.
- Provided false, misleading, or fraudulent information.
- Received repeated verified customer complaints.
- Failed to meet minimum service quality standards.
- Engaged in fraudulent or suspicious activity.
- Misused the Platform or its services.
- Failed to comply with applicable laws or regulatory requirements.
- Compromised customer safety or privacy.
- Attempted to manipulate bookings, reviews, ratings, or payments.
During suspension, LOOKS may temporarily restrict access to some or all Platform features, including appointments, payments, settlements, and profile visibility.
49. Account Termination
LOOKS reserves the right to permanently terminate a Business Account where:
- Serious or repeated violations of these Terms occur.
- Fraudulent conduct is confirmed.
- Illegal activities are identified.
- Customer safety has been compromised.
- The Business repeatedly fails to maintain acceptable operational standards.
- Required verification cannot be completed.
- The Business remains inactive for an extended period, as determined by LOOKS.
Business Owners may request account closure by submitting a written request through the designated support channels.
Termination shall not affect any outstanding financial obligations, ongoing investigations, completed transactions, or rights that accrued prior to termination.
50. Survival of Obligations
The following provisions shall survive the suspension or termination of a Business Account:
- Payment obligations.
- Settlement obligations.
- Confidentiality obligations.
- Intellectual Property provisions.
- Privacy obligations.
- Limitation of Liability.
- Indemnification.
- Governing Law.
- Dispute Resolution.
- Any provision intended by its nature to survive termination.
51. Force Majeure
LOOKS shall not be liable for any delay, interruption, or failure in performing its obligations where such delay or failure results from circumstances beyond its reasonable control.
These circumstances include, but are not limited to
- Natural disasters.
- Floods.
- Earthquakes.
- Fire.
- Epidemics or pandemics.
- Government actions.
- War.
- Civil unrest.
- Terrorist acts.
- Internet failures.
- Telecommunications failures.
- Cyberattacks.
- Power outages.
- Banking system failures.
- Third-party infrastructure failures.
During such events, LOOKS may suspend or modify certain Platform services until normal operations can reasonably resume.
52. Privacy & Data Security
LOOKS values the privacy of both Customers and Business Owners.
Business Owners acknowledge that
- Personal information will be collected and processed in accordance with the LOOKS Privacy Policy.
- Customer information may only be accessed where necessary to fulfil appointments.
- Customer information must not be shared, sold, copied, or used for unauthorized purposes.
- LOOKS may implement additional security measures from time to time.
Business Owners remain responsible for protecting any customer information accessed through the Platform.
53. Platform Improvements
LOOKS continuously develops and improves its technology.
Business Owners acknowledge that LOOKS may, at any time
- Introduce new Platform features.
- Modify existing functionality.
- Remove obsolete features.
- Improve booking workflows.
- Implement new security requirements.
- Upgrade payment systems.
- Introduce artificial intelligence tools.
- Launch premium business services.
- Offer optional marketing products.
Where material changes affect Business Owners, LOOKS will provide reasonable notice where practicable.
54. Amendments to these Terms
LOOKS reserves the right to amend, modify, replace, or update these Terms & Conditions at any time.
Updated Terms shall become effective upon publication on the Platform unless otherwise specified.
Business Owners are responsible for reviewing these Terms periodically.
Continued use of the Platform after revised Terms become effective constitutes acceptance of those revisions.
55. Notices
Official notices from LOOKS may be provided through one or more of the following methods:
- Email.
- Business Portal notifications.
- Mobile application notifications.
- SMS.
- Website announcements.
- Other electronic communication methods supported by the Platform.
Business Owners are responsible for ensuring that their contact information remains accurate and current.
56. Assignment
Business Owners may not assign, transfer, sublicense, or otherwise transfer any rights or obligations under these Terms without the prior written consent of LOOKS.
LOOKS may assign or transfer its rights and obligations to an affiliate, successor, purchaser, or any entity involved in a merger, acquisition, restructuring, or sale of business assets.
57. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be deemed severed to the minimum extent necessary.
The remaining provisions shall continue in full force and effect.
58. Waiver
Failure by LOOKS to enforce any provision of these Terms shall not constitute a waiver of its rights.
Any waiver shall be effective only if made in writing by an authorized representative of LOOKS.
59. Entire Agreement
These Business Owner Terms & Conditions, together with the LOOKS Privacy Policy and any additional policies, guidelines, or campaign-specific terms published by LOOKS, constitute the entire agreement between LOOKS and the Business Owner concerning the use of the Platform.
They supersede all prior understandings, discussions, representations, and agreements relating to the subject matter.
60. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.
61. Dispute Resolution
The Parties shall first attempt to resolve any dispute through good-faith negotiations.
If a dispute cannot be resolved amicably within a reasonable period, it shall be referred to arbitration in accordance with the Arbitration Act, 1940 (as amended or replaced from time to time).
Unless otherwise agreed by the Parties
- The seat of arbitration shall be Islamabad, Pakistan.
- Proceedings shall be conducted in the English language.
- The arbitral award shall be final and binding upon both Parties.
Nothing in this clause shall prevent LOOKS from seeking urgent injunctive or equitable relief before a court of competent jurisdiction where necessary.
62. Contact Information
Questions regarding these Terms may be directed to LOOKS through the official support channels published on the Platform.
LOOKS may update its contact information from time to time without requiring amendment to these Terms.
63. Electronic Acceptance
By selecting “I have read and agree to the LOOKS Business Owner Terms & Conditions” and clicking “Accept & Continue,” the Business Owner confirms and agrees that:
- They have carefully read these Terms.
- They understand the legal obligations contained herein.
- They are authorized to act on behalf of the registered business.
- All information provided during registration is accurate and complete.
- They consent to receive communications electronically.
- They agree to comply with all current and future policies applicable to the Platform.
- Their electronic acceptance constitutes a legally binding agreement and has the same legal effect as a handwritten signature under applicable law.
Business Owners who do not agree to these Terms must not register for or continue using the LOOKS Platform.
Effective Date
These Business Owner Terms & Conditions shall become effective immediately upon their publication on the LOOKS Platform and shall remain in force until amended or replaced by LOOKS.
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