Customer Terms & Conditions

Welcome to LOOKS.

LOOKS (“LOOKS”, “Company”, “we”, “our”, or “us”) is a digital beauty and wellness marketplace that enables customers to discover, compare, book, and pay for services offered by independent beauty and wellness businesses through our website, mobile application, and related digital platforms (collectively, the “Platform”).

These Customer Terms & Conditions (“Terms”) govern your access to and use of the Platform.

By creating an account, making a booking, completing a payment, or otherwise using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with these Terms, you must not use the Platform.

For the purposes of these Terms

Customer means any individual who creates an account or uses LOOKS to search for, book, purchase, or review beauty and wellness services.

Business Owner means an independent salon, spa, clinic, studio, or other service provider registered on LOOKS.

Booking means a request submitted through the Platform for a beauty or wellness service.

Confirmed Booking means a booking accepted by the Business Owner or confirmed through the Platform.

Platform means the LOOKS website, mobile application, software, and related digital services.

Services means beauty, wellness, grooming, aesthetic, spa, tattoo, bridal, and related services offered by Business Owners.

To use LOOKS, you must

• Be at least eighteen (18) years of age or have the consent of a parent or legal guardian where permitted by applicable law.
• Provide accurate and complete registration information.
• Maintain the confidentiality of your account credentials.
• Use the Platform only for lawful purposes.

LOOKS reserves the right to refuse or terminate access if these requirements are not met.

To access certain features of the Platform, you may be required to create an account.

You agree to

• Provide accurate personal information.
• Keep your account information up to date.
• Maintain the security of your password.
• Notify LOOKS immediately of any unauthorized access to your account.

You are responsible for all activities conducted through your account.

LOOKS enables Customers to browse businesses, compare services, and request appointments.

By submitting a booking request, you confirm that

• The information provided is accurate.
• You intend to attend the appointment.
• You agree to pay the applicable charges.
• You will comply with the policies applicable to the selected service.

A booking is not confirmed until it has been accepted by the Business Owner or confirmed through the Platform.

Payments for eligible bookings shall be made through the payment methods provided by LOOKS.

By making a payment, you authorize LOOKS and its payment service providers to process the transaction.

Customers agree not to

• Use unauthorized payment methods.
• Submit fraudulent payment information.
• Reverse payments without valid grounds.

LOOKS may suspend accounts involved in suspected payment fraud.

Once your booking is confirmed, you will receive confirmation through the Platform and/or your registered email, SMS, or push notification.

Customers are responsible for reviewing the appointment details and promptly reporting any discrepancies.

Appointments may be cancelled in accordance with the LOOKS Refund, Cancellation & Rescheduling Policy.

Repeated cancellations without reasonable cause may result in restrictions on future bookings.

LOOKS reserves the right to cancel appointments where necessary, including in cases of fraud, technical errors, business unavailability, or safety concerns.

Customers may request to reschedule appointments through the Platform, subject to:

• Business availability.
• Applicable rescheduling rules.
• Time restrictions established by LOOKS.

Approval of rescheduling requests is not guaranteed and depends on the availability of the selected Business Owner.

If you fail to attend a confirmed appointment without cancelling within the applicable cancellation period, your booking may be classified as a “No-Show.”

Repeated No-Shows may result in

• Warning notifications.
• Temporary booking restrictions.
• Permanent suspension of your account.
• Additional verification requirements for future bookings.

LOOKS reserves the right to update its No-Show Policy at any time.

LOOKS may offer promotional discounts, vouchers, referral rewards, loyalty programs, or other incentives from time to time.

Promotional offers

• Are subject to specific terms and eligibility criteria.
• May be modified or withdrawn at any time.
• Cannot be exchanged for cash unless required by law.
• May not be combined with other offers unless expressly permitted.

LOOKS reserves the right to cancel any promotion that is misused or obtained fraudulently.

Customers agree to

• Arrive on time for appointments.
• Treat Business Owners and their staff with courtesy and respect.
• Provide accurate booking information.
• Follow any health or safety instructions provided by the Business Owner.
• Comply with all applicable laws while using the Platform.

Customers must not

• Make fraudulent bookings.
• Use abusive or threatening language.
• Damage business property.
• Harass or discriminate against staff or other users.
• Attempt to bypass the Platform for fraudulent purposes.

Following the completion of an appointment, Customers may submit ratings and reviews regarding their experience with a Business Owner.

Reviews help maintain transparency and assist other Customers in making informed decisions.

By submitting a review, you represent and warrant that

• Your review is based on your genuine personal experience.
• The information provided is accurate to the best of your knowledge.
• Your review does not contain false, misleading, or defamatory statements.
• Your review does not infringe the rights of any third party.

Reviews should remain respectful, constructive, and relevant to the services received.

LOOKS reserves the right, but not the obligation, to review, edit, refuse, or remove any review that:

• Contains offensive, abusive, discriminatory, or hateful language.
• Includes threats or harassment.
• Contains false or misleading information.
• Promotes another business or platform.
• Includes spam or repetitive content.
• Violates any law or these Terms.
• Is suspected to be fake, manipulated, or submitted in bad faith.

The decision of LOOKS regarding review moderation shall be final for the purpose of Platform administration.

Customers acknowledge that certain beauty and wellness services may involve risks depending on their individual health conditions.

Customers agree to

• Inform the Business Owner of any known allergies, medical conditions, skin sensitivities, or other relevant health information before receiving services.
• Follow all pre-treatment and aftercare instructions provided by the Business Owner.
• Consult a qualified healthcare professional where appropriate before undergoing treatments.

LOOKS is not responsible for any health-related outcomes arising from services provided by independent Business Owners.

Certain beauty products, cosmetics, skincare treatments, hair coloring products, adhesives, waxes, laser procedures, tattoo inks, and other materials may cause allergic reactions or adverse effects.

Customers acknowledge that

• Individual reactions vary.
• LOOKS does not manufacture, recommend, or supply products used by Business Owners.
• Any allergic reaction or adverse effect is solely the responsibility of the Business Owner and the Customer.

Customers are encouraged to request patch tests or consultations where appropriate.

Certain beauty and wellness services may not be suitable during pregnancy or for individuals with specific medical conditions.

Customers are responsible for informing the Business Owner of any relevant medical condition, pregnancy, recent surgery, medication, or other circumstance that may affect treatment.

LOOKS does not provide medical advice and recommends consulting an appropriate healthcare professional before booking any treatment where medical concerns exist.

Customers shall use the Platform responsibly and respectfully.

Customers must not

• Abuse, threaten, intimidate, or harass Business Owners or their staff.
• Damage business property.
• Engage in fraudulent or deceptive activities.
• Submit fake bookings.
• Use another person’s account without authorization.
• Interfere with the operation of the Platform.
• Attempt to access restricted systems or data.
• Upload malicious software or harmful content.
• Violate any applicable laws while using the Platform.

LOOKS reserves the right to suspend or terminate accounts engaged in prohibited conduct.

All intellectual property relating to the LOOKS Platform, including software, trademarks, logos, branding, graphics, text, designs, databases, and other content, is owned by or licensed to LOOKS.

Customers may not

• Copy or reproduce Platform content.
• Modify or distribute Platform materials.
• Use LOOKS trademarks without prior written permission.
• Reverse engineer or attempt to access Platform source code.
• Create derivative works based on the Platform.

Nothing in these Terms grants Customers any ownership rights in the intellectual property of LOOKS.

LOOKS collects, processes, stores, and protects personal information in accordance with its Privacy Policy.

By using the Platform, Customers consent to the collection and processing of personal information necessary for:

• Account creation.
• Appointment management.
• Payment processing.
• Customer support.
• Fraud prevention.
• Service improvement.
• Marketing communications where consent has been provided.

Customers are responsible for maintaining the confidentiality of their account credentials.

LOOKS strives to maintain reliable access to the Platform.

However, uninterrupted availability cannot be guaranteed.

The Platform may become temporarily unavailable due to

• Scheduled maintenance.
• Software updates.
• Security enhancements.
• Technical failures.
• Internet disruptions.
• Third-party service interruptions.
• Events beyond the reasonable control of LOOKS.

LOOKS shall not be liable for losses resulting from temporary interruptions of service.

LOOKS operates solely as a technology marketplace connecting Customers with independent Business Owners.

LOOKS

• Does not own or operate salons, spas, clinics, or studios listed on the Platform.
• Does not employ Business Owners or their staff.
• Does not supervise or control the services provided.
• Does not guarantee the quality, suitability, or outcome of any service.

Each Business Owner remains solely responsible for the services they provide.

To the fullest extent permitted by applicable law, LOOKS shall not be liable for:

• The quality or outcome of services provided by Business Owners.
• Allergic reactions or medical complications.
• Personal injury or property damage.
• Delays, cancellations, or service interruptions caused by Business Owners.
• Loss of profits, business opportunities, or indirect or consequential damages.
• Disputes between Customers and Business Owners.

Customers acknowledge that they choose to book services at their own discretion and risk.

LOOKS reserves the right to suspend or permanently terminate a Customer account where the Customer:

• Violates these Terms.
• Engages in fraudulent activity.
• Repeatedly fails to attend confirmed appointments.
• Misuses promotional offers.
• Harasses Business Owners or other users.
• Attempts to manipulate reviews or ratings.
• Uses the Platform for unlawful purposes.

Termination of an account does not affect any rights or obligations accrued before termination.

These Terms shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

The Parties shall first attempt to resolve any dispute through good-faith negotiations.

If the dispute cannot be resolved amicably, it shall be referred to arbitration in Islamabad, Pakistan, in accordance with the Arbitration Act, 1940 (as amended or replaced).

The decision of the arbitrator shall be final and binding on both Parties.

LOOKS may amend these Terms from time to time.

Updated versions will be published on the Platform together with the revised effective date.

Continued use of the Platform after the updated Terms become effective constitutes acceptance of those changes.

By selecting “I have read and agree to the LOOKS Customer Terms & Conditions” and clicking “Accept & Continue,” you confirm that:

• You have read and understood these Terms.
• You agree to be legally bound by these Terms.
• The information you provide is accurate and complete.
• Your electronic acceptance constitutes your legally binding signature under applicable law.

If you do not agree to these Terms, you must discontinue use of the Platform.

Effective Date

These Customer Terms & Conditions become effective immediately upon publication on the LOOKS Platform and shall remain in force until amended or replaced by LOOKS.

© LOOKS. All Rights Reserved.