Privacy Policy

Welcome to Looks (“Looks”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, store, process, and protect your information when you use our website, mobile applications, and services available through Looks.com.pk, Android applications, iOS applications, and related platforms (collectively referred to as the “Platform”).

By accessing or using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

1. About Looks

Looks is a salon booking platform and beauty marketplace that connects customers with salons, beauty professionals, and beauty service providers.

2. Information We Collect

We may collect the following information from users:

Personal Information

• Full name
• Phone number
• Email address
• Location information
• Payment details
• Salon/vendor details
• Profile information

Automatically Collected Information

When you use our Platform, we may automatically collect:

• IP address
• Device information
• Browser type
• Operating system
• App usage activity
• Cookies and analytics data
• GPS/location data (where permission is granted)

Vendor & Salon Information

We may collect:

• Business name
• Salon address
• Service details
• Payment and banking information
• Business verification details

3. How We Use Your Information

We use the collected information to:

• Provide salon booking services
• Process transactions and payments
• Improve user experience
• Personalize recommendations and advertisements
• Send booking confirmations and notifications
• Provide customer support
• Prevent fraud and unauthorized activities
• Analyze platform performance and usage

4. Payments

Looks may support online payments through cards and third-party payment providers. Payment transactions may be processed through secure external payment gateways.

We do not intentionally store sensitive card information unless required for lawful operational purposes.

5. Cookies & Tracking Technologies

We use cookies, analytics tools, and tracking technologies, including:

• Google Analytics
• Meta Pixel
• Push notifications
• Similar technologies

These tools help us improve platform performance, user experience, and marketing effectiveness.

Users may disable cookies through browser settings; however, certain platform features may not function properly.

6. Sharing of Information

We may share information with:

• Salons and beauty vendors
• Payment service providers
• Marketing and analytics partners
• Cloud hosting providers
• Government authorities where legally required

We do not sell personal information to third parties.

7. Data Security

We implement commercially reasonable technical, administrative, and organizational security measures to protect user data from unauthorized access, disclosure, misuse, or loss.

However, no online system can guarantee 100% security.

8. Data Retention

We retain user information for as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Backup copies may remain temporarily stored in secure systems.

9. User Rights

Users may:

• Access their information
• Request correction of inaccurate data
• Request deletion of accounts and personal information
• Withdraw consent where applicable

Requests may be submitted to: support@looks.com.pk

10. Third-Party Services

The Platform may contain links to third-party websites, applications, or services. Looks is not responsible for the privacy practices or content of external services.

Users are encouraged to review third-party privacy policies independently.

11. Children's Privacy

Looks is not intended for individuals under the age of 18 without parental or guardian supervision.

12. International Compliance

Looks aims to follow applicable privacy and data protection practices, including internationally recognized principles inspired by:

• GDPR
• PDPL
• General data protection standards

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on the Platform with the revised effective date.

Continued use of the Platform after changes constitutes acceptance of the updated Policy.

14. Contact Information

For questions, concerns, or privacy-related requests, please contact:

Email: support@looks.com.pk